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John Padgett joined Carnival Corporation in 2014 as the chief experience & innovation officer, responsible for guest experience innovation, development, creation and operations integration.
In his role, Padgett is creating game-changing guest experiences that are differentiated based on personal interactions, empowered by invisible technology and shared with the world via original media.
Carnival took the CES2017 keynote stage to announce the OceanMedallion and the world’s first experience Internet of Things (xIoT) as the hinge-pins to MedallionClass - a next-level guest experience based on personalization and frictionless service delivery.
With five MedallionClass ships from Princess Cruises now in operation, guests today are enjoying enhanced levels of personalization and guest service, as the guest experience platform is being extended across the brand’s entire fleet of 17 ships.
On the media front, Padgett has marshalled an ambitious content production initiative that includes five TV series distributed on ABC, NBC, Univision and Telemundo; as well as streamed on popular OTT platforms, the OceanView mobile app and onboard 60 of the Carnival Corporation’s 105 ships.
Prior to Carnival Corporation, Padgett enjoyed an 18-year career with Walt Disney Parks and Resorts where he spearheaded the invention, development and implementation of guest engagement innovations that include the MagicBand, FastPass+ and Disney’s Magical Express, among others.
Padgett earned a master’s degree in business administration and a bachelor’s degree in finance from Virginia Tech and holds over two dozen patents and multiple innovation awards.