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2020 Event Schedule

View, browse and sort the ever-growing list of sessions by sector, pass type or event type. With this Session Builder, you can build your schedule in advance and access it during the show via export or with the Seatrade Cruise Global Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Monday | 9:30 am

Welcome and Chairperson Remarks

Chairperson: Shannon McKee (Access Cruise, Inc.)

Location: Room 206/208

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 9:40 am

Travel Disruptors and Why Cruise Lines Need to Start Paying Attention Now

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 10:00 am

The Inaugural Seatrade Cruise Global Debate: Shore Excursions … Dead or Alive?

Moderator: Shannon McKee (Access Cruise, Inc.)

Panelists: Carmen Morosan (Intercruises Shoreside & Port Services), David Vass (Abercrombie & Kent Destination Management)

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: Open to All Pass Holders

Event Type: Conference Program

Monday | 10:45 am

Break

Event Type: Other

Monday | 11:00 am

​It’s Land Ahoy!

Moderator: Liz Gammon (LizGammon.com)

Panelists: Gina Dunnett (Azamara), Jaco Gouws (Disney Cruise Line), David Vass (Abercrombie & Kent Destination Management), Arnaldo Zanonato (Silversea Cruises)

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 11:45 am

Pitch Competition: The Future of Expedition Cruising and Seatrade Cruise Global

Location: Room 206/208

Sector: Expedition Cruising

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 12:30 pm

Lunch

Event Type: Session

Monday | 1:00 pm

Executive Workshop on Cruise Development for Destinations

Speakers: Ioannis Bras (Five Senses Consulting & Development), Shannon McKee (Access Cruise, Inc.)

Location: Room 203/205

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 1:30 pm

Afternoon Chairperson’s Remarks

Chairperson: Roger Blum (Cruise and Port Advisors, Inc.)

Location: Room 206/208

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

​Seatrade Cruise Global Exhibitor 101s

Location: Room 201/202

Sector: Information Technology, Entertainment, Ship Interiors & Design

Event Type: Conference Program

Monday | 1:40 pm

​Spotlight on Port Infrastructure Development Projects Around the Globe

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 2:30 pm

It’s Not Your Grandmother’s Cruise Line Entertainment Anymore … Drag Queen Brunches, Tattoo Parlors and Oh My! (Ryan/Genting Asia)

Location: Room 206/208

Sector: Entertainment

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Monday | 3:15 pm

Break

Event Type: Session

Tuesday | 9:30 am

Keynote: 2020 Seatrade Cruise Global Opening Remarks - Sponsored by Hong Kong Tourism Board

Speaker: Andrew Williams (Maritime Group, Informa Global Exhibitions)

Location: Grand Ballroom

Sector: Information Technology, Safety & Security, Entertainment, Expedition Cruising, Exploring Ports & Destinations, Hotel Ops/Concessions, Ship Building & Ship Equipment, Ship Interiors & Design, Sustainability Spotlight

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Keynote

Tuesday | 9:40 am

Keynote: CLIA Opening Remarks - Sponsored by Hong Kong Tourism Board

Speaker: Kelly Craighead (Cruise Lines International Association (CLIA))

Location: Grand Ballroom

Sector: Information Technology, Safety & Security, Entertainment, Expedition Cruising, Exploring Ports & Destinations, Hotel Ops/Concessions, Ship Building & Ship Equipment, Ship Interiors & Design, Sustainability Spotlight

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Keynote

Tuesday | 9:50 am

Keynote: Overtourism Case Study: A Partnership Approach - Sponsored by Hong Kong Tourism Board

Moderator: Anne Kalosh (Seatrade Cruise Review)

Speakers: Frankovic Mato, Adam Goldstein (Royal Caribbean Cruises)

Location: Grand Ballroom

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Keynote

Tuesday | 10:10 am

Keynote: State of the Industry Panel - Sponsored by Hong Kong Tourism Board

Moderator: Lucy Hockings (BBC World News)

Panelists: Frank Del Rio (Norwegian Cruise Line Holdings Ltd), Arnold Donald (Carnival Corporation), Richard Fain (Royal Caribbean Cruises Ltd), Pierfrancesco Vago (MSC Cruises)

Location: Grand Ballroom

Sector: Information Technology, Safety & Security, Entertainment, Expedition Cruising, Exploring Ports & Destinations, Hotel Ops/Concessions, Ship Building & Ship Equipment, Ship Interiors & Design, Sustainability Spotlight

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Keynote

Tuesday | 10:50 am

Keynote: The Future of Luxury Cruising - Sponsored by Hong Kong Tourism Board

Moderator: Lucy Hockings (BBC World News)

Panelists: Roberto Martinoli (Silversea Cruises), Douglas Prothero (Ritz Carlton Yacht Collection), Tom Wolber (Crystal Cruises)

Location: Grand Ballroom

Sector: Information Technology, Safety & Security, Entertainment, Expedition Cruising, Exploring Ports & Destinations, Hotel Ops/Concessions, Ship Building & Ship Equipment, Ship Interiors & Design, Sustainability Spotlight

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Keynote

Tuesday | 12:30 pm

IDEAS Workshop (2-hour)

Speaker: Bob Allen (IDEAS)

Location: Room 201/202

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

The Future of Travel, Branding and Guest Experience

Speaker: Chris Nurko (Interbrand Group)

Location: Cruising Innovations Theater

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Tuesday | 1:00 pm

Small Ship Cruise Disruptors

Moderator: Paul Brady (Travel + Leisure)

Panelists: Ellen Asmodeo-Giglio (AFAR Media), Larry Pimentel (Azamara)

Location: Room 203/205

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

​Private Islands Are Having A Moment

Panelists: Diana Block Garcia (Virgin Voyages), David Candib (Carnival Corp. & plc), Jose Negron (Royal Caribbean International), Mark Tamis (Royal Caribbean International)

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Tuesday | 1:15 pm

Advancements in Maritime Training

Moderator: Morgan Turrell (National Transportation Safety Board)

Location: Safety & Sustainability Theater

Sector: Safety & Security

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Tuesday | 1:30 pm

​Tech Talk: Artificial Intelligence: Fact or Fiction?

Location: Cruising Innovations Theater

Sector: Information Technology

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Tuesday | 2:00 pm

Marketing Mavens and Mavericks Are Promoting Experiences Over Ships

Moderator: Carolyn Spencer Brown (Cruise Media LLC)

Panelists: Barbara Muckermann (Silversea Cruises), Chris Nurko (Interbrand Group), Larry Pimentel (Azamara)

Location: Room 203/205

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Overtourism, Sustainability and the Future of European Cruising

Panelist: Arantxa Garcia (Intercruises Shoreside & Port Service)

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Tuesday | 2:15 pm

Biometric Technology: Transformations in Access Control and Safety

Moderator: John Sifling (Broad Reach Maritime LLC)

Location: Safety & Sustainability Theater

Sector: Information Technology, Safety & Security

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Tuesday | 2:30 pm

Tech Talk: Hospitality and New Technologies - Sponsored by - LG's CIT

Panelist: Mike Kearney (Siemens Industry)

Location: Cruising Innovations Theater

Sector: Information Technology

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Tuesday | 3:00 pm

A Conversation with Daniel Skjeldam, CEO Hurtigruten

Speaker: Daniel Skjeldam (Hurtigruten)

Location: Room 201/202

Event Type: Conference Program

The Cruise Line Industry and the Media: Exploring a Paradigm Shift

Moderator: Thomas P Illes (University Lecturer and Journalist)

Location: Room 203/205

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Session

​ So You Want to Start a Cruise Line?

Moderator: Anne Kalosh (Seatrade Cruise Review)

Panelists: Per Bjornsen (V.Ships), Colin Farmer (Certares), Mario Ferreira (Douro Azul, Mystic Cruises and Atlas Ocean Voyages), John Waggoner (HMS American Queen Steamboat Co.)

Location: Room 206/208

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Tuesday | 3:15 pm

Plastics and Other Solid Wastes: Challenges and Solutions

Panelist: Jill Stoneberg (Virgin Cruises)

Location: Safety & Sustainability Theater

Sector: Sustainability Spotlight

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Tuesday | 3:30 pm

Tech Talk: Using IT to Generate More Onboard Revenue

Location: Cruising Innovations Theater

Sector: Information Technology

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Wednesday | 9:30 am

Caribbean Destination Development — A New Era

Location: Room 203/205

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

​The Circular Economy – Is the Cruise Industry Ready?

Location: Room 206/208

Sector: Sustainability Spotlight

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Wednesday | 10:15 am

Fuels: Current and Future Trends

Location: Safety & Sustainability Theater

Sector: Safety & Security

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

​Asia Pacific Spotlight

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Wednesday | 10:30 am

What Do Shoppers Want and Expect On-Board

Speakers: Anna Marchesini (m1nd-set), Dr. Peter Mohn (m1nd-set)

Location: Cruising Innovations Theater

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

​River Cruising Roundtable

Moderator: Monic van der Heyden (Port of Amsterdam)

Panelists: Katharine Bonner (Tauck), Walter Littlejohn (Crystal River Cruises), Sacha Rougier (Cruise Gate Hamburg)

Location: Room 203/205

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Wednesday | 11:15 am

The Business Case for Cyber Security

Moderator: Richard Miller (PHAROS Mission Critical Solutions)

Location: Safety & Sustainability Theater

Sector: Information Technology, Safety & Security

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Wednesday | 11:30 am

Generation Z and Generation Alpha at Sea: Winning Over Tomorrow's Largest Consumer Generations

Moderator: Nancy Schretter (Beacon Group Holdings, Inc)

Panelists: John Downey (Hurtigruten), Vicky Garcia (Cruise Planners, an American Express Travel Representative)

Location: Room 203/205

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Session

Holistic Retail, Onboard and Ashore Panel

Moderator: Bill Panoff (ppigroup)

Panelists: Lisa Bauer (Starboard Cruise Services), Bill Brand (Carnival), Nadine Huebel (Heinemann Americas, Inc), Adrian Pittaway (MSC)

Location: Cruising Innovations Theater

Sector: Hotel Ops/Concessions

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Investment Analysts Spotlight

Moderator: Peter Shaerf (AMA Capital Partners)

Panelists: Tim Conder (Wells Fargo Securities, LLC), Assia Georgieva (Infinity Research), Steven Wieczynski (STIFEL)

Location: Room 209/210

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Wednesday | 12:30 pm

Entertainment Lunch – invite only

Sector: Entertainment

Pass Type: By Invitation Only

Event Type: Session

Interior Designers Lunch

Sector: Ship Interiors & Design

Event Type: Receptions/Special Events

Wednesday | 1:00 pm

CLIA HFB

Location: Room 209/210

Pass Type: By Invitation Only

Event Type: Other

Wednesday | 1:15 pm

Automation and Artificial Intelligence in the Maritime Domain

Panelist: Morgan Turrell (National Transportation Safety Board)

Location: Safety & Sustainability Theater

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Wednesday | 1:30 pm

Immersive Opportunities on Land and at Sea: Creating the Guest Experience

Moderator: Ryan Stana (RWS Entertainment Group)

Location: Cruising Innovations Theater

Sector: Entertainment

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

U.S. News & World Report and Cruiseline.com Release Exclusive First-Time Cruiser Survey: The Path from Cruise Prospect to Convert

Speakers: Erin Shields (U.S. News & World Report), Faraz Qureshi (Cruiseline.com)

Location: Room 206/208

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Wednesday | 2:30 pm

Creating Itinerary Planning Magic and Curating Unforgettable Experiences

Panelist: Carmen Morosan (Intercruises Shoreside & Port Services)

Location: Room 206/208

Sector: Exploring Ports & Destinations

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

The Real Reality: How Virtual and Augmented Reality are Mastering our Experiences

Moderator: Ryan Stana (RWS Entertainment Group)

Location: Cruising Innovations Theater

Sector: Entertainment

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

​Shipbuilding Spotlight

Moderator: WIlliam MacLachlan (HFW)

Location: Room 203/205

Sector: Ship Building & Ship Equipment

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

​Tech Talk: Optimizing Communications

Chairperson: Ian Richardson (theICEway)

Location: Room 201/202

Sector: Information Technology

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Wednesday | 3:30 pm

Tech Talk: The Future of Tech Supporting the Customer Experience

Location: Room 201/202

Sector: Information Technology

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Watching What is Old Become New Again: Refurbishment Trends

Location: Room 203/205

Sector: Ship Building & Ship Equipment

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

​Social Media Influencers Panel

Moderator: William (Lin) Humphrey, Jr (FIU)

Panelists: Scott Eddy, Sarah Gallo (The Five Foot Traveler), Johnny Jet (JohnnyJet.com)

Location: Cruising Innovations Theater

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Wednesday | 4:30 pm

Entertainment Reception

Sector: Entertainment

Event Type: Receptions/Special Events

Interior Designers Reception

Sector: Ship Interiors & Design

Event Type: Receptions/Special Events

Tech Talk Reception - Sponsored by – LG Electronics

Sector: Information Technology

Event Type: Receptions/Special Events

Thursday | 10:00 am

Sustainability Spotlight

Panelists: Arantxa Garcia (Intercruises Shoreside & Port Service), Asta Lassesen (Hurtigruten)

Location: Room 203/205

Sector: Sustainability Spotlight

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

The Changing Expedition Marketplace

Moderator: Thomas P Illes (University Lecturer and Journalist)

Panelists: Conrad Combrink (Silversea Cruises), Niels-Erik Lund (SunStone Ships), Ben Lyons (Expedition Voyage Consultants, Ltd.), Navin Sawhney (Ponant), Robin West (Seabourn)

Location: Room 201/202

Sector: Expedition Cruising

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Thursday | 10:15 am

NTSB and Coast Guard Update

Moderator: John Sifling (Broad Reach Maritime LLC)

Panelist: Morgan Turrell (National Transportation Safety Board)

Location: Safety & Sustainability Theater

Sector: Information Technology

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Thursday | 10:30 am

Beyond the Ship, Incorporating Sustainability and Wellness in the Entire Cruise Experience

Panelists: Gustavo Berenblum (Berenblum Busch Architects), Margaret Fitzsimons

Location: Cruising Innovations Theater

Sector: Sustainability Spotlight

Pass Type: Open to All Pass Holders

Event Type: Cruising Innovations Theater

Thursday | 11:00 am

Exploring the New Cruise Hybrid

Moderator: Liz Gammon (LizGammon.com)

Panelists: Alberto Alberti (Atlas Ocean Voyages), Zeljka Galik Cimic (Ocean Cruising), Tim Littley (Seabourn), Justin Poulsen (Silversea Cruises)

Location: Room 201/202

Sector: Expedition Cruising

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program

Professional Women in Cruising Brunch Women's International Shipping & Trading Association (WISTA) - Sponsored by Uplift

Moderator: Anna Silva (Port Everglades Department)

Panelists: Katherine Foster-Smith (Bahamas Disaster Recovery Authority), Amanda Martin (Mission Resolve Foundation), Lisa Schillig (Bahamas Paradise Cruise Line)

Location: Room 206/208

Pass Type: RSVP Required

Event Type: Receptions/Special Events

Thursday | 11:15 am

Innovations Forum: Technical Advances in Safe and Sustainable Cruising

Moderator: Richard Miller (PHAROS Mission Critical Solutions)

Panelist: Nick Bice (USAFE)

Location: Safety & Sustainability Theater

Sector: Information Technology

Pass Type: Open to All Pass Holders

Event Type: Safety & Sustainability Theater

Thursday | 12:00 pm

​Solving the Expedition Staffing Shortage

Location: Room 201/202

Sector: Expedition Cruising

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass

Event Type: Conference Program