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The 2019 conference program was the most highly attended in our entire 35 year history! Ready to relive the experience and gather actionable insights? Keep an eye out for an email from us to download all presentation materials. In the meantime, view, browse and sort the list of conference sessions and show floor programming by pass type, track, and format.

The Global Luxury Traveler: Comparing the Cruise Ship Guest to the Hotel Guest

Speaker:

Jeff Wielgopolan (Senior Vice President, Learning & Development, Forbes Travel Guide)

Location: Room 206/208

Date: Tuesday, April 9

Time: 3:30pm - 4:15pm

Sector: Design & Ship Interiors, Entertainment & Amusements, Environmental & Health, Food & Beverage, Hotel Operations, Information Technology, Ports & Destinations, Retail, Ship Services, Wellness

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!

Event Type: Session

Vault Recording: TBD

Forbes Travel Guide is the Global authority on luxury travel. Started in 1958 as Mobil Travel Guide, creating the Five-Star rating system. Today, Forbes Travel Guide rates 2,000 hotels, restaurants and spas in over 60 countries and counting, against the most stringent standards in the industry. Forbes is the only independent global ratings system, evaluating based upon 900 objective standards in service and facility.


Forbes Travel Guide has recently started to work with select cruise lines and has seen significant interest in sharing its’ service expertise. During this session, Forbes Travel Guide’s Jeff Wielgopolan, Senior Vice President, Learning & Development will:


  • Share trends and findings from 2018 rating evaluations
  • Explore specific strengths where the cruise industry can further attract and cater to the traditional luxury hotel guest
  • Identify specific examples of what luxury means to today’s traveler
  • How to implement best practices seen at the Four and Five-Star level

Presentation File

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