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The 2019 conference program was the most highly attended in our entire 35 year history! Ready to relive the experience and gather actionable insights? Keep an eye out for an email from us to download all presentation materials. In the meantime, view, browse and sort the list of conference sessions and show floor programming by pass type, track, and format.

The Changing Demographic of Consumers Worldwide and What it Means for Our Business

Speaker:

Orlando Ashford (President, Holland America)

Location: Room 206/208

Date: Tuesday, April 9

Time: 12:45pm - 1:00pm

Sector: Design & Ship Interiors, Entertainment & Amusements, Environmental & Health, Food & Beverage, Hotel Operations, Information Technology, Ports & Destinations, Retail, Wellness

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!

Event Type: Session

Vault Recording: TBD

Before the panel discussion, hear from Orlando Ashford, President of Holland America Line on the changing demographic of consumers, and that will impact our business over time. Diverse teams throughout an organization are mission-critical for attracting and retaining new customers – especially as consumers become increasingly diverse themselves. From the boardroom and C-suite offices, to front line staff and engaging millennials, companies must ensure their messaging and products are developed to be representative and relevant to all consumers in order to thrive. Travel naturally connects people from different cultures and creates experiences that change perspectives. Hear examples of how Holland America Line’s highly successful partnership with O, The Oprah Magazine brought a new universe of travelers to the brand and told the story of cruising to consumers in a new and innovative way.

Presentation File

1245_Orlando_Ashford_Seatrade_2019_Diversity_FINAL.pdf