View, browse and sort the list of conference sessions and show floor programming by pass type, track, and format. With this Schedule Builder, you can build your schedule in advance of the event and access it during the show via export or with the Official Mobile App. Seating is first come, first serve, so please arrive early to sessions that you would like to attend. Sessions are subject to change.

Enhancing the Guest Experience with Technology


Johnny Jet (Founder,


Ramon Hurtado (Global Product & Operations Director, Intercruises Shoreside & Port Services)

Greg Ross-Munro (Chief Executive Officer, Americas, Sourcetoad)

Luca Pronzati (Chief Business Innovation Officer, MSC Cruises)

Ole-Kristian Sivertsen (Senior Vice President, Growth & Transformation Executive, Global Eagle)

Location: Room 203/205

Date: Tuesday, April 9

Time: 3:00pm - 3:45pm

Sector: Information Technology

Pass Type: VIP Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!

Event Type: Session

Vault Recording: TBD

Sponsored by Sourcetoad

While many cruise lines strive to lead the charge on connectivity and bandwidth, we cannot dismiss the significance technology has - and will continue play - in setting expectations for guests (and wow’ing them) when it comes to managing their overall cruise experience from the moment they book a cruise to the time they disembark – making it easy and efficient. Join us to learn about the latest technology applications and innovations transforming guest experiences.