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The 2019 conference program was the most highly attended in our entire 35 year history! Ready to relive the experience and gather actionable insights? Keep an eye out for an email from us to download all presentation materials. In the meantime, view, browse and sort the list of conference sessions and show floor programming by pass type, track, and format.

CLIA Executive Partner Technology Initiative and Cruise Hyper-Connectivity: The Opportunities and Threats for the industry


Ian Richardson (Chairman, CLIA Executive Partner Technology Initiative)


Daniele Buonaiuto (Chief Information Office, MSC Cruises)

Jason Grant (Vice President, Fleet IT, Holland America Group)

Nick Pietrocarlo (Senior Director, IT Service Delivery, Norwegian Cruise Line Holdings)

Joost van Ree (Director, Partner Relations, CLIA)

Location: Cruising Innovations Theater

Date: Wednesday, April 10

Time: 9:45am - 10:30am

Pass Type: Open to All Pass Holders - Get your pass now!

Event Type: Cruising Innovations Theater

Vault Recording: TBD

Technology underpins every area of the cruise industry, the CLIA EP Technology Initiative was set up to discuss and address challenges across the industry by the best use of technology.

With low earth orbiting satellites being launched by airplanes Internet bandwidth is set to become more accessible and affordable, why and how, what does this mean for cruise?

This Q&A session with industry leading panelists covering internet connectivity, passenger experience, IoT, digital twinning and cybersecurity will be an educational and engaging discussion into the opportunities and threats associated with ship hyper connectivity.

  • The impact to passenger experience and customer journey.
  • How the internet of things (IoT) will improve operations, lower costs, improve safety and sustainability?
  • How “always on” connectivity to the cloud will affect the technology and infrastructure on board and even future cruise ship design.
  • The increased risk of cyber and data breaches associated with hyper connectivity and how cruise lines can be prepared.