Seatrade Cruise Global is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The 2019 conference program was the most highly attended in our entire 35 year history! Ready to relive the experience and gather actionable insights? Keep an eye out for an email from us to download all presentation materials. In the meantime, view, browse and sort the list of conference sessions and show floor programming by pass type, track, and format.

Jeff WielgopolanSenior Vice President, Learning & DevelopmentForbes Travel Guide

Since joining Forbes Travel Guide in 2005, Jeff Wielgopolan has served as the senior manager of the Quality Assurance Division, an incognito inspector and now senior vice president of Learning and Development. In his current role, Wielgopolan works with the finest hotels, restaurants and spas across the globe to improve service, staff confidence and knowledge, and to further properties' understanding of Forbes Travel Guide Star Rating Standards.

Prior to his tenure at the company, he worked at Four Seasons Hotels & Resorts and was the dining room director at Tru. He is certified under the Court of Master Sommeliers and served as a panelist for the Cornell Hotel School's Hospitality Research Summit. Wielgopolan is an Honorary Member of Les Clefs d'Or, and was the Educational Speaker for the group's annual International Congress in 2013 and 2015.

Presenting: