Conference Program Scheduler

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World Cruise Tourism Summit Part II-Geopolitical Update + Five Simple Ways to Enhance Your Port Rating and Deliver a Better Customer Experience

Moderator:
Speaker:
Location: Palm Ballroom A
Pass Type: VIP All Access Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!
Session Type: World Cruise Tourism Summit
Sector: Destinations
Recording: TBD

During this 3-part session, our experts will explore the latest development in geopolitics impacting itineraries, tactical ways to raise your port rating and the latest innovations in port operations and development.

Part I – The Current State of Geopolitics and the Future Impact on Destination and Itinerary Planning
1:30pm-1:55pm

It takes over 28 fully laden Boeing 737-800 aircraft to fill an Oasis class ship. The importance of airlift to the growth of the cruise industry has never been more important and volatility of air travel trends has never been greater. In 2017, there were a number of significant events that shaped the global travel industry we are in today; such as President Trump’s travel ban in the US, The Catalan referendum in Barcelona, terrorist attacks throughout Europe, and the North Korea threat in Asia.

This session will shed light on the far reaching effects of these external events on global air travel trends to, from and within the world’s major cruise locations and will highlight the geo-political events happening right now which are directly impacting travel throughout the world. We will evaluate which cruise destinations have made gains whilst other destinations have suffered.

Speaker:
Laurens van den Oever, CMO, ForwardKeys

Part II - The Current State of Geopolitics and the Future Impact on Destination and Itinerary Planning
1:55pm-2:35pm

Geopolitical risks remain on the minds of cruise lines and ports. This session provides an overview of the current state of geopolitical and security issues globally. Explore the potential future for hot button regions and how geopolitical tensions will shape destination and itinerary planning for 2020 and beyond including the latest developments for Turkey, Russia, Egypt, China and Cuba.

Part III - Five Simple Ways to Enhance Your Port Rating and Deliver a Better Customer Experience
2:35pm-3:30pm

• Customer Experience - How are ports driving a better guest experience?
• Port Upgrades - What are small upgrades ports can do with technology?
• Embarkation Process - How can ports better the embarkation process?
• Community and Port Development – Learn how ports can engage community involvement resulting in low impact tourism
• Business Planning - How should ports allocate funds as a small destination? What does a strong 5-year plan look like?

Moderator:
Andrew Duckworth, Owner, NXT Level Development