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World Cruise Tourism Summit
During this 3-part session, our experts will explore the latest development in geopolitics impacting itineraries, tactical ways to raise your port rating and the latest innovations in port operations and development.
Afternoon Session Opening Remarks
Our afternoon program emcee Shannon McKee, President of Access Cruise, Inc. will help us navigate our Monday programming and will get the audience thinking about the latest trends in global cruising!
Part I – The Current State of Geopolitics and the Future Impact on Destination and Itinerary Planning 1:30pm-1:55pm
It takes over 28 fully laden Boeing 737-800 aircraft to fill an Oasis class ship. The importance of airlift to the growth of the cruise industry has never been more important and volatility of air travel trends has never been greater. In 2017, there were a number of significant events that shaped the global travel industry we are in today; such as President Trump’s travel ban in the US, The Catalan referendum in Barcelona, terrorist attacks throughout Europe, and the North Korea threat in Asia.
This session will shed light on the far-reaching effects of these external events on global air travel trends to, from and within the world’s major cruise locations and will highlight the geo-political events happening right now which are directly impacting travel throughout the world.
Speaker: Laurens van den Oever, CMO, ForwardKeys
Part II - Five Simple Ways to Enhance Your Port Rating and Deliver a Better Customer Experience 1:55pm-2:40pm
Customer Experience - How are ports driving a better guest experience?
Port Upgrades - What are small upgrades ports can do with technology?
Embarkation Process - How can ports better the embarkation process?
Community and Port Development – Learn how ports can engage community involvement resulting in low impact tourism
Business Planning - How should ports allocate funds as a small destination? What does a strong 5-year plan look like?
Moderator: Andrew Duckworth, Owner, NXT Level Development
Panelists: David Candib, Vice President for Development and Operations, Carnival Corporation James Harhi, Principal, IAM StarGuard Elite Tyler Hickman, Vice President, Operations, Icy Strait Point
Part III: Port Arrival Experience - Locals Give the Most Authentic Welcome
Panelists will share insights on how they use locals to give an authentic welcome to their destinations including:
How costumes and entertainment augment the experience
Examples of how locals give the most memorable first experience in a destination
Why it is so important for the local community to understand the benefits of cruise visitors so that visitors are truly given a warm welcome
Moderator: Roger Blum, Principal, Cruise and Port Advisors, Inc.
Panelists: Anne-Marie Blum, Manager, Var Provence Cruise Club Betty MacMillan, Cruise Development Manager, Port Saint John