Thank you to all of our 2018 Sponsors for an amazing event!

Conference Program Scheduler

NOTE: This is the 2018 schedule for reference only. The 2019 schedule will be released later this year.

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

World Cruise Tourism Summit Part I - Striving to Deliver Authentic Experiences and the Future of the Shorex Industry

  • Kelly Hubbard (Director of Product Development , Windstar Cruises)
  • Darius Mehta (Vice President, Cruise Reservations, Land & Air, The Ritz-Carlton Yacht Collection)
  • Carmen Morosan (Global Shore Excursion Manager, Intercruises Shoreside & Port Services)
  • Tara Russell (President, Fathom and Global Impact Lead, Carnival Corporation)
Location: Palm Ballroom A
Pass Type: VIP All Access Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!
Session Type: World Cruise Tourism Summit
Sector: Destinations
Recording: TBD

Sponsored by Italian National Tourist Board

Striving to Deliver Authentic Experiences and the Future of the Shorex Industry

During this roundtable discussion, our experts explore the latest developments in the shore excursion industry and ways to deliver an authentic and amazing customer shore excursion experience. Topics for discussion:

  • Collaboration - How can cruise lines, third party operators and travel agents work together to create a win-win on both sides?
  • Strategic Thinking - How can cruise lines think differently about new partnerships around shore excursions
  • Authenticity – Challenges and success stories behind delivering an “authentic” experience to large groups (i.e., is it possible to deliver authentic experiences given the size of most ships and the pressures of having unlimited participation tours and no wait lists?)
  • Third-Party Tour Operators – the pros and pitfalls
  • Unbundling - Will we see a potential unbundling of shore experiences?
  • Technology - Advancements for shore excursions bookings
  • Pre- & Post-Overland Tours – What’s the best delivery system for authentic and immersive experiences?