Thank you to all of our 2018 Sponsors for an amazing event!

Conference Program Scheduler

NOTE: This is the 2018 schedule for reference only. The 2019 schedule will be released later this year.

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Innovation Case Study #3 – You´re Losing and Don´t Even Know?

Speaker:
Location: Grand Ballroom
Pass Types: VIP All Access Pass, Conference Pass, Cruise Line Pass, Speaker Pass, Exhibitor Pass, Show Floor Only Pass - Get your pass now!
Session Type: Cruising Innovations Theater
Sector: Information Technology
Recording: TBD

More than half of customers today say they’ve switched companies solely because of poor experiences – and it´s not always obvious who’s attracting your customers.

True competitive advantage is created through agility and continuous innovation to enrich customer experience coupled with the use of data and domain specific analytics allowing you to understand your customers and your own operations better. Big data and analytics is already used in many industries, and cruise lines can gain tremendous value from better use of data, analytics and technology.

Learn how a hands-on, focused approach to digitization can improve customer experience and your bottom line.