Thank you to all of our 2018 Sponsors for an amazing event!

Conference Program Scheduler

NOTE: This is the 2018 schedule for reference only. The 2019 schedule will be released later this year.

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Hidden Nuggets of Gold in Your Guest Satisfaction Measurement System

Speaker:
  • Jay Lewis (Founder , MarketScope Global Technologies, LLC)
Location: Rooms 222/223
Pass Type: VIP All Access Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!
Session Type: Conference Session
Sectors: Destinations, Entertainment & Amusements, Food & Beverage, Hotel Operations, Information Technology, Retail / Retail Services, Ship Services
Recording: TBD

Explore how you can enhance your guest satisfaction measurement system and use/interpret your survey data to build a better future guest experience. Our industry expert will share insights on how you can improve your overall satisfaction measurement system including a review of critical “outcome” questions, examining the right number of items to be measured, and best practices for proper coding for both electronic and paper survey instruments. The session also discusses how to interpret rating trend lines over time, SWOT analysis and examines ratings by item and passenger characteristics.