Thank you to all of our 2018 Sponsors for an amazing event!

Conference Program Scheduler

NOTE: This is the 2018 schedule for reference only. The 2019 schedule will be released later this year.

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.

Customer Centricity Panel – What Cruisers Want Now

Location: Palm Ballroom B
Pass Type: VIP All Access Pass, Conference Pass, Cruise Line Pass, Speaker Pass - Get your pass now!
Session Type: Conference Session
Sectors: Design & Ship Interiors, Destinations, Entertainment & Amusements, Environmental & Health, Hotel Operations, Information Technology, Retail / Retail Services, Safety & Security, Ship Equipment, Shipyards, Shipbuilding & Refurbishment, Wellness, Ship Services
Recording: TBD

Join our interactive panel discussion of cruising consumers to learn what’s top of mind and what attracts them to an experience. Get insights into customer preferences when planning a cruise, and when deciding on activities and excursions, as well as what influences the overall perception of their cruise.

The first part of the session will cover datapoints around cruising consumer behaviors and trends in cruise planning, while the second part of the session will consist of a panel discussion with our consumers covering the following areas:

  • Pre-Cruise Planning and Choosing a Cruise
    • Mobile phone usage and cruise planning
    • Best marketing formats to engage consumers
  • Onboard Activity and Shore Excursion Preferences
  • Post-Cruise Perspectives

During this interactive segment, we will take questions from the audience, so get your questions ready for our consumers!